Terms and Conditions

1. DEFINITIONS & INTERPRETATION

For the purposes of these Terms:

“Platform” means the Anchor Support Systems Ltd software, website, dashboards, databases, and related services.

“Client” means any organisation or individual accessing the Platform on behalf of an organisation.

“End Users” means employees, workers, contractors, or individuals whose data is uploaded by a Client.

“Client Data” means all data uploaded, entered, stored, or processed by or on behalf of the Client.

2. SCOPE OF SERVICES

Anchor Support Systems Ltd provides software-as-a-service only.

The Platform:

• provides digital tools for information storage, tracking, and display
• does not verify, validate, certify, approve, or guarantee data
• does not provide advice, opinions, or determinations

We expressly do not:

• provide regulated activities
• provide legal, HR, compliance, or professional advice
• employ, engage, supply, or introduce staff
• act as an employment agency or employment business
• make staffing, safeguarding, or compliance decisions

All decisions, actions, and outcomes remain the sole responsibility of the Client.

3. NO RELIANCE / NO ADVICE

The Platform is provided for information management purposes only.

Clients acknowledge and agree that:

• they must not rely on the Platform as a substitute for professional judgment
• they are responsible for independent verification of all information
• the Platform does not ensure legal or regulatory compliance of the information provided by users.

Any use of Platform information is entirely at the Client’s own risk.

4. CLIENT OBLIGATIONS

The Client is solely responsible for:

• accuracy, completeness, and legality of all Client Data
• having a lawful basis to collect and upload personal data
• compliance with all applicable laws and regulations
• verifying documents, credentials, and records
• safeguarding, employment, and operational decisions

Anchor Support Systems Ltd accepts no responsibility for Client failures, omissions, or misuse of the Platform.

5. DATA PROTECTION

Where personal data is processed:

• the Client is the Data Controller
• Anchor Support Systems Ltd is a Data Processor only

We process data solely on Client instructions.

Clients indemnify us against any claims arising from:

• unlawful data collection
• lack of consent or lawful basis
• regulatory breaches
• misuse of personal data

6. PLATFORM ACCESS & SECURITY

The Platform is provided “as is” and “as available”.

We do not guarantee:

• uninterrupted access
• error-free operation
• suitability for any specific purpose

Clients are responsible for:

• safeguarding login credentials
• preventing unauthorised access
• ensuring appropriate internal controls

We are not liable for losses caused by unauthorised access arising from Client failure.

7. ABSOLUTE DISCLAIMER OF OUTCOMES

We make no warranties that use of the Platform will:

• achieve compliance
• prevent regulatory action
• prevent loss, harm, or risk
• meet inspection or audit requirements

Outcomes depend entirely on Client actions, not the Platform.

8. INTELLECTUAL PROPERTY

All intellectual property rights remain with Anchor Support Systems Ltd.

Clients receive a limited, revocable, non-transferable licence to use the Platform during an active subscription.

No ownership rights are transferred.

9. FEES & NO REFUNDS

Fees are:

• payable in advance
• exclusive of VAT
• non-refundable to the fullest extent permitted by law

We may suspend or terminate access for non-payment without liability.

10. INDEMNITY

The Client agrees to fully indemnify Anchor Support Systems Ltd against:

• claims by employees, workers, regulators, or third parties
• regulatory investigations or penalties
• employment or safeguarding claims
• data protection breaches on the part of the client.
• misuse of the Platform

This indemnity survives termination.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• We exclude all implied warranties and conditions
• We are not liable for indirect, incidental, or consequential loss
• We are not liable for loss of profit, revenue, data, or business

Our total aggregate liability, howsoever arising, is strictly limited to the fees paid in the 3 months preceding the claim.

Nothing excludes liability for:

• death or personal injury caused by negligence
• fraud

12. SUSPENSION & TERMINATION

We may suspend or terminate access immediately if:

• these Terms are breached
• the Platform is misused
• continued access presents legal or regulatory risk

No compensation is payable on termination.

13. CONFIDENTIALITY

Each party must protect confidential information and prevent unauthorised disclosure.

14. FORCE MAJEURE

We are not liable for failure or delay caused by events beyond reasonable control.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement and supersede all prior discussions, representations, or understandings.

No reliance is placed on statements outside these Terms.

16. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in full force.